Hero Services

TRULY WORLD CLASS SERVICE

We understand the importance of great, world class service. We know that a product however good is still just a product.

We understand the importance of great, world class service. We know that a product however good is still just a product.

For a truly great whole life experience, you need exceptional after-sales support, a trustworthy service response, a reliable spare parts service and excellent training which is exactly we offer each and every client to ensure a cradle to grave package that is unmatched in our industry.

  • OEM service centre across the globe with 24/7 support
  • Distributors and factories worldwide
  • Dedicated team for Global Markets
  • Experienced worldwide personnel
  • Single point factory contacts
  • Innovative online platforms for support and aftercare
  • Online parts ordering
  • Extensive package of commercial and technical training and expertise at the disposal of worldwide distributors
  • Excellent and experienced distributors across the world providing factory standard service and support

Maintenance and Repair

 

We aim to provide repair and maintenance information, against payment, to independent operators in the waste management and automotive sector.

We can provide all relevant information to give you access to repair and maintenance information for our equipment.

  • Dedicated service centres around the globe
  • Carried out by experienced experts
  • Factory trained service personnel at all distributors
  • Service centres and distributors continually updated and trained by factories
  • Genuine and approved parts used
  • Distributors maintain parts stock levels
  • Service contracts available
  • Maintenance schedules, service contracts general repairs all carry warranty
  • Mobile service available around the world 24/7

Genuine Spare Parts

 

We offer Genuine components for our equipment ensuring that fit, function and reliability are guaranteed when maintaining or repairing our equipment.

Our extensive inventory of genuine parts helps us fulfil a high percentage of orders directly from stock.

Spare parts availability is guaranteed long after the delivery of our equipment and our spare parts specialists have access to our customer database and documentation to determine the appropriate spares based on your equipment’s serial number.

We also work closely with our network of our distributors throughout the world. If we don't have a distributor in your country or region then we will supply you directly.

  • Inventory of parts across the glove and can expedite from the nearest factory of distributor to minimise downtime
  • Distributors and factory parts distribution centres maintain part stock levels
  • Dedicated teams in factories to advise on part identification, support fitment and help fault find
  • Same day dispatch of parts for delivery around the globe
  • Many parts available same day direct from our parts centres
  • OEM and genuine parts maintaining quality and expectations and ensuring fit and function
  • Parts carry warranty

Training & Resources

 

To help you operate your equipment efficiently and safely we offer training for your drivers and crews.

We offer a full range of comprehensive product training and for workshop staff we offer in-depth Technical Training courses

We can provide training at your premises or at our facility with course content tailored to the vehicles and/or equipment you operate.

  • Wide range of course programme offered at the TRRG Academy based in central Europe
  • New and available courses published each year by factories
  • Can be delivered on customer site of at our factories, some can be done online
  • All customers are given operator training upon delivery
  • Distributors have rigorous training programs ensuring factory compliance and being up-to-date
  • Technical and commercial training available for distributors
  • Training can be customised to specific requirement and operating environments
  • Distributor network ensures training can eb carried out in customer mother language

Contact Service & Support

Contact our specialists to help with your after sales service and support requirements.

          

 

 

PROVIDING THE GLOBAL WASTE AND RECYCLING INDUSTRY WITH ROBUST, RELIABLE, EFFICIENT AND INNOVATIVE ECO-TECHNOLOGY